Terms of Service

Thank you for using Route! We're happy you're here. Please read this Terms of Service agreement carefully before accessing or using Route. Because it is such an important contract between us and our users, we have tried to make it as clear as possible. For your convenience, we have presented these terms in a short non-binding summary followed by the full legal terms.

Summary

Section	What can you find there?
A. Definitions	Some basic terms, defined in a way that will help you understand this agreement. Refer back up to this section for clarification.
B. Account Terms	These are the basic requirements of having an Account on Route.
C. Acceptable Use	These are the basic rules you must follow when using your Route Account.
D. User-Generated Content	You own the content you post on Route. However, you have some responsibilities regarding it, and we ask you to grant us some rights so we can provide services to you.
E. Projects and Private Files	This section talks about how Route will treat content you keep in synced Projects and private files.
F. Copyright & DMCA Policy	This section talks about how Route will respond if you believe someone is infringing your copyrights on Route.
G. Intellectual Property Notice	This describes Route's rights in the website and service.
H. Automated Access	These are the rules for accessing Route's cloud services, whether through the Apps or by automated means.
I. App Store and Google Play Terms	We have a few specific rules for Apps you get from the App Store or Google Play.
J. AI Features and Your Data	These are the terms that apply to Route's AI features, including how your data is used and the controls available to you.
K. Beta Previews	These are some of the additional terms that apply to Route's features that are still in development.
L. Payment	You are responsible for payment. We are responsible for billing you accurately.
M. Cancellation and Termination	You may cancel this agreement and close your Account at any time.
N. Communications with Route	We only use email and other electronic means to stay in touch with our users. We do not provide phone support.
O. Disclaimer of Warranties	We provide our service as is, and we make no promises or guarantees about this service. Please read this section carefully; you should understand what to expect.
P. Limitation of Liability	We will not be liable for damages or losses arising from your use or inability to use the service or otherwise arising under this agreement. Please read this section carefully; it limits our obligations to you.
Q. Release and Indemnification	You are fully responsible for your use of the service.
R. Changes to these Terms of Service	We may modify this agreement, but we will give you 30 days' notice of material changes.
S. Miscellaneous	Please see this section for legal details including our choice of law.

The Route Terms of Service

Effective date: September 27, 2026

A. Definitions

Short version: We use these basic terms throughout the agreement, and they have specific meanings. You should know what we mean when we use each of the terms. There's not going to be a test on it, but it's still useful information.

An "Account" represents your legal relationship with Route. A “Personal Account” represents an individual User’s authorization to log in to and use the Service and serves as a User’s identity on Route.
The “Agreement” refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service” or the "Terms") and all other operating rules, policies (including the Route Privacy Policy, available at route.audio/privacy-policy) and procedures that we may publish from time to time in the Apps or on the Website.
"AI Feature" means any feature of Route that uses machine learning or artificial intelligence to generate Output, including module, sample and sequence generation, project images, spoken instructions, and any other feature identified as using machine learning or artificial intelligence in our documentation.
The “Apps” refers to Route’s desktop application, its VST3 and CLAP plugin, and its iOS and Android apps.
"Beta Previews" mean software, services, or features identified as alpha, beta, preview, early access, or evaluation, or words or phrases with similar meanings.
"Content" means code, audio, sequences, Projects, text, data, documentation, images, graphics, software, and other materials made available through the Service.
“Route,” “We,” and “Us” refer to Procedural Audio LLC, as well as our directors, subsidiaries, contractors, licensors, officers, agents, and employees.
“Input” means any content or context provided to an AI Feature, including prompts, spoken instructions, and the Project, module, or sequence you are working on.
"Output" means material generated by an AI Feature, including modules, samples, sequences, images, and edits to a Project.
“Project” means a Route project, and “Shared Project” means a Project that is synced to the cloud and that other Users have been invited to.
“Published Asset” means a module, sample, or sequence, or a pack or set of them, that a User publishes to the Route community catalog.
The “Service” refers to the applications, software, products, and services provided by Route, including through the Apps, the Website, and any Beta Previews.
“User,” “You,” and “Your” refer to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the Account; or that directs the use of the Account in the performance of its functions. A User must be at least 13 years of age.
"User-Generated Content" means Content that you or other users upload, submit, or create through the Service.
The “Website” refers to Route’s website located at route.audio, and all content, services, and products provided by Route at or through the Website. It also refers to Route-owned subdomains of route.audio, such as downloads.route.audio.
"Your Content" means User-Generated Content that you upload, submit, publish, or create, including your modifications to Content created by others. It does not include the underlying Content created by others.

B. Account Terms

Short version: A human must create your Account; you must be 13 or over; and you must provide a valid email address. You alone are responsible for your Account and anything that happens while you are signed in to or using your Account. You are responsible for keeping your Account secure.

1. Account Controls

Users. Subject to these Terms, you retain ultimate administrative control over your Personal Account and the Content within it.
Shared Projects. The owner of a Shared Project chooses who is invited, whether each member can view or edit it, and can transfer ownership to a member who has accepted. Each member is responsible for the Content they add to a Shared Project.

2. Required Information

You must provide a valid email address in order to complete the signup process, either directly or by signing in with Google, GitHub, or Apple. A forwarding address provided by Sign in with Apple is a valid email address. Any other information requested, such as your biography or profile picture, is optional, unless you opt for a paid plan, in which case Stripe will collect the information necessary for billing purposes.

3. Account Requirements

We have a few simple rules for Accounts on Route's Service.

You must be a human to create an Account. Accounts registered by "bots" or other automated methods are not permitted.
You must be age 13 or older. We must comply with United States law. Route does not target our Service to children under 13, and we do not permit any Users under 13 on our Service. If we learn of any User under the age of 13, we will terminate that User’s Account immediately. If you are a resident of a country outside the United States, your country’s minimum age may be older; in such a case, you are responsible for complying with your country’s laws.
Your login may only be used by one person — i.e., a single login may not be shared by multiple people.
You may not use Route in violation of export control or sanctions laws of the United States or any other applicable jurisdiction. You may not use Route if you are or are working on behalf of a Specially Designated National (SDN) or a person subject to similar blocking or denied party prohibitions administered by a U.S. government agency.

4. Account Security

You are responsible for keeping your Account secure while you use our Service. The content of your Account and its security are up to you.

You are responsible for all content posted and activity that occurs under your Account.
You are responsible for maintaining the security of your Account and password. Route cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You will promptly notify Route by emailing support@procedural.audio if you become aware of any unauthorized use of, or access to, our Service through your Account, including any unauthorized use of your password or Account.

5. Additional Terms

In some situations, third parties' terms may apply to your use of Route. For example, you may download an App from the App Store or Google Play; you may use Google, GitHub, or Apple to sign in to Route; you pay for plans through Stripe; or you may run the plugin inside host software with its own license agreement. Please be aware that while these Terms are our full agreement with you, other parties' terms govern their relationships with you.

C. Acceptable Use

Short version: Route hosts a wide variety of collaborative projects from all over the world, and that collaboration only works when our users are able to work together in good faith. While using the service, you must follow the terms of this section, which include some restrictions on content you can post, conduct on the service, and other limitations. In short, be excellent to each other.

Your use of the Website and Service must not violate any applicable laws, including copyright or trademark laws, export control or sanctions laws, or other laws in your jurisdiction. You are responsible for making sure that your use of the Service is in compliance with laws and any applicable regulations.

Route has no tolerance for objectionable content or abusive users. You agree that you will not under any circumstances post, publish, or generate through the Service Content that is sexual, hateful, harassing, threatening, or infringing, that impersonates another person or organization, or that is designed to harm other Users, their devices, or the Service. The same rules apply to your username, display name, biography, and profile picture, and to how you treat other Users.

Route screens names, descriptions, tags, and profile text for objectionable words. You may report a Published Asset from its menu in the Apps and block its author, which hides that author's Published Assets from you. We review reports and may remove Content, and suspend or terminate Accounts, that violate this section.

D. User-Generated Content

Short version: You own content you create, but you allow us certain rights to it, so that we can display and share the content you post. You still have control over your content, and responsibility for it, and the rights you grant us are limited to those we need to provide the service. We have the right to remove content or close Accounts if we need to.

1. Responsibility for User-Generated Content

You are responsible for Your Content and any harm resulting from it. This includes Content you post, upload, or make available through the Service. We are not responsible for any public display or misuse of Your Content.

2. Route May Remove Content

We may refuse or remove User-Generated Content that violates applicable law or our terms and policies. Removal of a Published Asset removes it from the community catalog; copies that Users installed before its removal remain available to them. We may also suspend an Account from publishing. We access private Projects and files only as described in Section E. Content displayed in the iOS and Android Apps may be subject to app store terms.

3. Ownership and License Grants

You own Your Content. If you post Content you did not create, you are responsible for ensuring you have the right to post it and for complying with any applicable licenses.

You grant us and other Users the licenses in Sections D.4–D.8. These licenses apply to Your Content. If Your Content already includes a license granting us the permissions we need, no additional license is required. You will not receive payment for these rights. These licenses end when you remove Your Content, except that the license in Section D.5 continues for any Published Asset a User installed before you unpublished it or deleted your Account, and we may keep providing that Published Asset to those Users.

4. License Grant to Us

You grant Route the right to store, host, archive, parse, display, and make copies of Your Content as necessary to provide and improve the Service. This license includes the right to do things like copy it to our database and make backups; show it to you and other Users; parse it into a search index or otherwise analyze it on our servers, including to generate previews and measurements; share it with other Users; send it to the service providers named in our Privacy Policy to provide features you use; give public modules to AI Features as examples when other Users generate modules; and perform it, in case Your Content is something like music or audio. We do not use Your Content to train artificial intelligence or machine learning models.

5. License Grant to Other Users

Your Content that you publish may be viewed and installed by other Users.

By publishing an asset, you grant other Users a nonexclusive, worldwide, royalty-free, perpetual license to install your Published Asset, use and modify it in their Projects, and use it, modified or not, in audio and music they make, including music they sell or distribute, without crediting you. This license does not allow a User to redistribute your Published Asset on its own or as part of a collection of assets, or to publish it as their own work. A User may publish a new asset made from your Published Asset, such as a resampled or processed version, only with your permission. You may grant additional rights, including that permission, in your listing's description. If you post Content you did not create or own, you are responsible for ensuring it is licensed under terms that permit these uses.

6. Contributions to Shared Projects

Whenever you add Content to a Shared Project, you grant each of its members a license to view, copy, and edit that Content within the Shared Project, as their role allows, and you agree that you have the right to grant that license.

7. Moral Rights

You retain all moral rights to Your Content that you upload, publish, or submit to any part of the Service, including the rights of integrity and attribution. However, you waive these rights and agree not to assert them against us or other Users, to enable us and other Users to reasonably exercise the rights granted in Sections D.4 and D.5, but not otherwise.

To the extent this agreement is not enforceable by applicable law, you grant Route the rights we need to use Your Content without attribution and to make reasonable adaptations of Your Content as necessary to render the Website and provide the Service.

8. Published Assets and Lawful Access

By choosing to publish Content, you are choosing to and directing us to make such Content available to every User. Browsing the catalog requires a paid plan; however, published files and previews are stored at public addresses and may be downloaded by anyone who has their address. Unless specifically set forth herein, these Terms do not restrict lawful access to or use of Published Assets by third parties, or by Route.

9. Your Music

You own the audio and music you create using the Service, and Route claims no ownership of it. Your use of Content created by others in that audio or music remains subject to their rights, including the license in Section D.5.

E. Projects and Private Files

Short version: We treat the content of synced Projects and private files as confidential, and we only access it as described in Section E.3 below—for security purposes, to assist you with a support matter, to maintain the integrity of the Service, to comply with our legal obligations, if we have reason to believe the contents are in violation of the law, or with your consent.

1. Control of Projects

Projects are stored on your device, and you may use the Apps without an Account. When you enable cloud sync for a Project, its contents are uploaded to our cloud services and shared with the members you invite. Private files in your account library are also uploaded to our cloud services.

2. Confidentiality of Projects and Private Files

Route considers the contents of synced Projects and private files to be confidential to you and the members you invite. Route will protect them from unauthorized use, access, or disclosure in the same manner that we would use to protect our own confidential information of a similar nature and in no event with less than a reasonable degree of care.

3. Access

You control access to your synced Projects. Route considers their contents and your private files to be confidential to you, as set forth in Section E.2, and Route personnel will not access them without your consent except in the following circumstances:

for security purposes;
to assist you with a support matter;
to maintain the integrity of the Service; or
to comply with our legal obligations if we have reason to believe the contents are in violation of the law.

You may choose to enable additional access to your Projects. For example:

If you provide Project content as Input to AI Features, we send that Input to Google's Vertex AI to generate Output. Spoken instructions read the cloud copy of your Project and write their edits to it. We will not otherwise use your Project contents to develop or improve the Service.
If you connect an external assistant or other client through Route's MCP interface, that client can read and edit the open Project.

Additionally, we may be compelled by law to disclose the contents of your Projects and private files.

Route will provide notice regarding our access to your Projects and private files, unless for legal disclosure, to comply with our legal obligations, or where otherwise bound by requirements under law, or if in response to a security threat or other risk to security.

F. Copyright Infringement and DMCA Policy

If you believe that content on our website violates your copyright, please send a notice to our designated agent: Chase Kanipe, Procedural Audio LLC, 8777-B Piney Orchard Parkway, Suite 219, Odenton, MD 21113, United States; phone +1 301-941-7255; email legal@procedural.audio. The agent is registered with the U.S. Copyright Office under DMCA-1081178. If you are a copyright owner and you believe that content on Route violates your rights, your notice must include:

your physical or electronic signature;
the copyrighted work you believe is infringed;
the Content you believe infringes it, with its name, its author, and enough detail for us to find it;
your name, address, telephone number, and email address;
a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law; and
a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

There may be legal consequences for sending a false or frivolous takedown notice. Before sending a takedown request, you must consider legal uses such as fair use and licensed uses.

If we remove your Content in response to a notice and you believe it was removed by mistake, you may send a counter-notice to the same address. It must include your physical or electronic signature; the Content that was removed; a statement, under penalty of perjury, that you believe in good faith it was removed by mistake or misidentification; and your name, address, and telephone number, with a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any judicial district in which Route may be found) and will accept service from the person who sent the notice. We may restore the Content 10 to 14 business days after we receive a valid counter-notice, unless the person who sent the notice tells us they have filed a court action.

We will terminate the Accounts of repeat infringers of this policy.

G. Intellectual Property Notice

Short version: We own the service and all of our content. In order for you to use our content, we give you certain rights to it, but you may only use our content in the way we have allowed.

1. Route's Rights to Content

Route and our licensors, vendors, agents, and/or our content providers retain ownership of all intellectual property rights of any kind related to the Website and Service. We reserve all rights that are not expressly granted to you under this Agreement or by law. The look and feel of the Website and Service is copyright © Procedural Audio LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, JavaScript, or visual design elements or concepts of the Website without express written permission from Route.

2. Route Trademarks and Logos

If you’d like to use Route’s name or logo, you must have our written permission, and you may not use them in a way that suggests we endorse you or your work.

3. License to Use the Apps

Subject to these Terms, we grant you a personal, nonexclusive, nontransferable, revocable license to install and use the Apps on devices you own or control, including to make music you sell or distribute. You may not sell, rent, or sublicense the Apps, or remove their copyright notices. Parts of Route are published under open source licenses; those licenses govern that code, and nothing in these Terms limits the rights they give you. Except as those licenses or applicable law allow, you may not reverse engineer the Apps.

4. Content Route Provides

Modules, samples, and sequences that Route publishes in the community catalog or includes with the Apps may be used as Section D.5 describes, unless their listing says otherwise.

H. Automated Access

Short version: You agree to these Terms of Service, plus this Section H, when accessing Route's cloud services, including through Route's scripting and MCP tools.

You may access Route's cloud services only through the Apps and the Website. You may use Route's scripting and MCP tools with your own Account.

Abuse or excessively frequent requests to Route's cloud services may result in the temporary or permanent suspension of your Account's access to them. Route, in our sole discretion, will determine abuse or excessive usage. We will make a reasonable attempt to warn you via email prior to suspension.

You may not share access tokens, or use any means to get around plan limits, the AI allowance, rate limits, blocks, or suspensions.

You may not bulk-download or scrape Content from Route, or redistribute Published Assets outside Route except as Section D.5 allows.

All access to Route's cloud services is subject to these Terms of Service and the Route Privacy Policy.

I. App Store and Google Play Terms

Short version: You need to follow certain specific terms and conditions for Apps you get from the App Store or Google Play, and you agree to them when you agree to this Agreement.

If you get an App from Apple's App Store:

This Agreement is between you and Route only, not Apple. Route, not Apple, is solely responsible for the App and its content.
Your license to use the App is limited to Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service, except that the App may also be used by other accounts associated with you through Family Sharing.
Apple has no obligation to provide any maintenance or support for the App.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
Route, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar laws.
If a third party claims that the App or your possession and use of it infringes their intellectual property rights, Route, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as "terrorist supporting," and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms of agreement when using the App.
Apple and its subsidiaries are third-party beneficiaries of this Agreement, and once you accept it, Apple has the right to enforce it against you as a third-party beneficiary.

If you get an App from Google Play, Google Play's terms of service also apply to your download and use of it.

J. AI Features and Your Data

1. Applicability

This section applies to all AI Features. The Apps request your permission, for each Account on each device, before an AI Feature first sends data to Google. You may withdraw that permission at any time in the Account screen.

2. Ownership

Route does not claim ownership of your Input or Output.

Output may contain material that resembles content in the model's training data or that is subject to third-party copyrights or license terms. You are responsible for determining whether your use of Output requires a third-party license and for complying with any such license.

3. How We Use Your Input and Output

We use your Inputs to generate Outputs and provide the AI Features, by sending them to Google's Vertex AI. We do not use your Inputs or Outputs to develop, train, or improve artificial intelligence or machine learning models. If you report a generated image, we use the report to review the image and adjust what the image model refuses.

4. Disclaimers

Output is provided "as-is" and subject to the disclaimers in Section O. Without limiting Section O: Output may be inaccurate, incomplete, or non-functional. Output may resemble third-party material, including material under open source licenses. We do not guarantee that Output is free of errors, vulnerabilities, or intellectual property claims.

You are responsible for reviewing, testing, and validating any Output before use.

5. Your Responsibility and Indemnity

You are responsible for your use of Output, including ensuring it complies with applicable law and does not infringe third-party rights.

Your indemnity obligations in Section Q apply to your use of AI Features and Output, including claims arising from Output you publish or use in music you release.

6. AI Allowance

Use of AI Features counts against your plan's AI allowance, as described in Section L, including requests that fail after they are sent to the model provider. We may limit the number of concurrent requests to AI Features or the number of requests within a period of time.

K. Beta Previews

Short version: Beta Previews may not be supported or may change at any time. We'd love your feedback to make our Beta Previews better.

1. Subject to Change

Beta Previews may not be supported and may be changed at any time without notice. In addition, Beta Previews are not subject to the same security measures and auditing to which the Service has been and is subject. By using a Beta Preview, you use it at your own risk.

2. Feedback

We’re always trying to improve our products and services, and your feedback as a Beta Preview user will help us do that. If you choose to give us any ideas, know-how, algorithms, code contributions, suggestions, enhancement requests, recommendations or any other feedback for our products or services (collectively, “Feedback”), you acknowledge and agree that Route will have a royalty-free, fully paid-up, worldwide, transferable, sub-licensable, irrevocable and perpetual license to implement, use, modify, commercially exploit and/or incorporate the Feedback into our products, services, and documentation.

L. Payment

Short version: You are responsible for any fees associated with your use of Route. We are responsible for communicating those fees to you clearly and accurately, and letting you know well in advance if those prices change.

1. Pricing

Our plans, prices, AI allowances, and storage quotas are shown on your account page. Paid plans are billed monthly in U.S. dollars. Cloud sync and storage, the account library, the community catalog, publishing, and AI Features require a paid plan. If you agree to a subscription price, that will remain your price for the duration of the payment term; however, prices are subject to change at the end of a payment term.

2. Upgrades, Downgrades, and Changes

You subscribe on route.audio, and Stripe processes the payment.
You may change your level of service at any time from your account page, which opens Stripe's billing portal. Changes take effect immediately and are prorated: we bill an upgrade for the rest of the billing period, a downgrade is credited toward future invoices, and your AI allowance for the period changes in proportion. If you choose to downgrade your Account, you may lose access to features or capacity of your Account. We do not delete your cloud Projects or files when a plan ends, but if you store more than your new plan's quota, you cannot add more until you are under it.

3. Billing Schedule; No Refunds

Payment Based on Plan Paid plans are billed in advance on a monthly basis, renew automatically at the current price until you cancel, and are non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, unused AI allowance, or refunds for months unused with an open Account; however, the service will remain active for the length of the paid billing period. Nothing in this section limits refund rights you have under the law where you live.

AI Allowance Each paid billing period grants that plan's AI allowance for that period. Unused allowance does not carry over to the next period. If a payment is refunded or disputed, we withdraw the allowance that payment granted.

4. Authorization

By agreeing to these Terms, you are giving us permission to charge, through Stripe, the payment method you provide for fees that you authorize for Route, including each monthly renewal until you cancel.

5. Responsibility for Payment

You are responsible for all fees, including taxes, associated with your use of the Service. By using the Service, you agree to pay Route any charge incurred in connection with your use of the Service. If you dispute the matter, contact us at support@procedural.audio. You are responsible for providing us with a valid means of payment for paid Accounts. Free Accounts are not required to provide payment information.

M. Cancellation and Termination

Short version: You may close your Account at any time. If you do, we'll treat your information responsibly.

1. Account Cancellation

You can delete your Account at any time from your account settings in the Apps or on the Website, or by emailing support@procedural.audio. Deletion takes effect at once and cannot be undone. It ends your subscription immediately, and the rest of the billing period is not refunded (Section L.3). To stop paying but keep your Account, cancel your subscription from your account page instead.

2. Upon Cancellation

When you delete your Account, we delete it along with the cloud Projects you own, including Shared Projects; other members keep only the copies on their own devices. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, as described in our Privacy Policy. This information cannot be recovered once your Account is deleted.

We will not delete Projects stored on your devices, or Published Assets that other Users have installed; those Published Assets are credited to a "Deleted account" author instead of your name.

3. Route May Terminate

Route has the right to suspend or terminate your access to all or any part of the Website or Service at any time, with or without cause, with or without notice, effective immediately. Route reserves the right to refuse service to anyone for any reason at any time.

4. Survival

All provisions of this Agreement which, by their nature, should survive termination will survive termination — including, without limitation: ownership provisions, the license to other Users in Section D.5, warranty disclaimers, indemnity, and limitations of liability.

N. Communications with Route

Short version: We use email and other electronic means to stay in touch with our users.

1. Electronic Communication Required

For contractual purposes, you (1) consent to receive communications from us in an electronic form via the email address you have submitted or via the Service; and (2) agree that all Terms of Service, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that those communications would satisfy if they were on paper. This section does not affect your non-waivable rights.

2. Legal Notice to Route Must Be in Writing

Legal notice to Route must be in writing and sent to legal@procedural.audio with "Legal notice" in the subject line, or mailed to Procedural Audio LLC, 8777-B Piney Orchard Pkwy, PMB 219, Odenton, MD 21113, United States.

3. No Phone Support

Route only offers support via email, in-Service communications, and electronic messages. We do not offer telephone support.

O. Disclaimer of Warranties

Short version: We provide our service as is, and we make no promises or guarantees about this service. Please read this section carefully; you should understand what to expect.

Route provides the Website and the Service “as is” and “as available,” without warranty of any kind. Without limiting this, we expressly disclaim all warranties, whether express, implied or statutory, regarding the Website and the Service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement.

Route does not warrant that the Service will meet your requirements; that the Service will be uninterrupted, timely, secure, or error-free; that the information provided through the Service is accurate, reliable or correct; that any defects or errors will be corrected; that the Service will be available at any particular time or location; or that the Service is free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your downloading and/or use of files, information, content or other material obtained from the Service.

The Service can produce audio at high volume, including from Content and Output created by others. You are responsible for setting a safe listening level, and you use the Service's audio output at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

P. Limitation of Liability

Short version: We will not be liable for damages or losses arising from your use or inability to use the service or otherwise arising under this agreement. Please read this section carefully; it limits our obligations to you.

You understand and agree that we will not be liable to you or any third party for any loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from

the use, disclosure, or display of your User-Generated Content;
your use or inability to use the Service;
any modification, price change, suspension or discontinuance of the Service;
the Service generally or the software or systems that make the Service available;
unauthorized access to or alterations of your transmissions or data;
statements or conduct of any third party on the Service;
any other user interactions that you input or receive through your use of the Service; or
any other matter relating to the Service.

Our liability is limited whether or not we have been informed of the possibility of such damages, and even if a remedy set forth in this Agreement is found to have failed of its essential purpose. We will have no liability for any failure or delay due to matters beyond our reasonable control.

Our total liability to you for all claims arising out of or relating to this Agreement or the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or US$100. Nothing in this Agreement limits liability for our gross negligence or willful misconduct, or liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

Q. Release and Indemnification

Short version: You are responsible for your use of the service. If you harm someone else or get into a dispute with someone else, we will not be involved.

If you have a dispute with one or more Users, you agree to release Route from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

You agree to indemnify us, defend us, and hold us harmless from and against any and all claims, liabilities, and expenses, including attorneys’ fees, arising out of your use of the Website and the Service, including but not limited to your violation of this Agreement, provided that Route (1) promptly gives you written notice of the claim, demand, suit or proceeding; (2) gives you sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that you may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases Route of all liability); and (3) provides to you all reasonable assistance, at your expense.

R. Changes to These Terms

Short version: We want our users to be informed of important changes to our terms, but some changes aren't that important — we don't want to bother you every time we fix a typo. So while we may modify this agreement at any time, we will notify users of any material changes and give you time to adjust to them.

We reserve the right, at our sole discretion, to amend these Terms of Service at any time and will update these Terms of Service in the event of any such amendments. We will notify our Users of material changes to this Agreement, such as price increases, at least 30 days prior to the change taking effect by posting a notice on our Website or sending email to the email address of your Route Account. Customer's continued use of the Service after those 30 days constitutes agreement to those revisions of this Agreement. For any other modifications, your continued use of the Website constitutes agreement to our revisions of these Terms of Service. The effective date of these Terms indicates when they were last revised.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part of it) with or without notice.

S. Miscellaneous

1. Governing Law

Except to the extent applicable law provides otherwise, this Agreement between you and Route and any access to or use of the Website or the Service are governed by the federal laws of the United States of America and the laws of the State of Maryland, without regard to conflict of law provisions. You and Route agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in the State of Maryland. However, any claim for injunctive relief with respect to a violation of Section H may be brought in any jurisdiction. If you are a consumer in the European Union or the United Kingdom, you keep the protection of the mandatory laws of the country where you live and may bring claims in its courts.

2. Non-Assignability

Route may assign or delegate these Terms of Service and/or the Route Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent, including the license grant in Section D.4. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment and delegation by you is void.

3. Section Headings and Summaries

Throughout this Agreement, each section includes titles and brief summaries of the following terms and conditions. These section titles and brief summaries are not legally binding.

4. Severability, No Waiver, and Survival

If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any failure on the part of Route to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.

5. Amendments; Complete Agreement

This Agreement may only be modified by a written amendment signed by an authorized representative of Procedural Audio LLC, or by the posting by Route of a revised version in accordance with Section R. Changes to These Terms. These Terms of Service, together with the Route Privacy Policy, represent the complete and exclusive statement of the agreement between you and us. This Agreement supersedes any proposal or prior agreement oral or written, and any other communications between you and Route relating to the subject matter of these terms including any confidentiality or nondisclosure agreements.

6. Questions

Questions about the Terms of Service? Contact us at support@procedural.audio.

Attribution

Adapted from GitHub's Terms of Service, licensed under Creative Commons Attribution 4.0 International. Modified by Procedural Audio LLC to describe Route and its services.